FAQ

Product  

Why should I refrigerate my skin care and cosmetic products?

Refrigerating your skin and cosmetic products helps extend their shelf life and reduce the risk of developing harmful bacteria (EW!). A refrigerated product helps calm and de-puff your skin while giving a more soothing effect than a room-temperature product. 

In 2019, we have shifted towards using products with less preservatives and more natural ingredients. Just like food, products with fewer preservatives begin to oxidize quicker and become less effective.  

Try using cold serum/moisturizer on your face in the A.M. Thank us later!

Why can't I store my products in my kitchen fridge?

Most kitchen fridges run at 1¬įC which is not an ideal temperate for skincare products as active ingredients can freeze or break down. Skin Freeze's temperature is cool enough for your skincare items, but not cool enough to damage your products like your kitchen fridge.

Convenience, convenience, convenience. Who has time to run downstairs and grab their skin care products after snoozing their alarm 4 times? Not me!  

What is the temperature of the fridge?

Skin Freeze beauty fridge can cool down to 4¬ļC (40¬ļF) or heat up 40¬ļC (104¬ļF) with the ease of a switch.

Can the fridge be left on 24/7?

Unlike your straightening iron, the Skin Freeze beauty fridge can be left plugged in 24/7 without any concerns!

Shipping/Orders

Do we accept returns?

Please see information regarding returns here. Unfortunately, we do not offer any returns. If there is something wrong with your Skin Freeze beauty fridge, please contact us at info@skinfreeze.co. 

Does we offer warranty?

Of course! See our warranty policy here.

Can I exchange my Skin Freeze beauty fridge for a different color?

See our exchange policy here. 

How much is shipping and when can I expect my fridge?

We ship to Canada & USA for FREE!

CANADA

All Canadian orders are shipped using Canpar or UPS with a tracking number provided. See below for shipping time frames:

Standard Shipping: 3-5 business days
Express Shipping: 1-3 business days 

USA

Orders are shipped with UPS. See below for shipping time frames:

Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days 

ALL OTHER COUNTRIES:

Insert shipping info at checkout for rates.

Do I pay customs/duties fees?

There will be no customs/duties incurred on orders delivered to Canadian addresses (Hallelujah!). 

We are not responsible for any additional fees that may be incurred upon delivery.

Please check with your local customs office to determine any additional costs prior to ordering.

Paying with Four

Four is a split payment option that allows you to split your payments interest-free. Paid in 4 simple payments, split over 6 weeks. Instead of paying the full price today, you can split your payments every 2 weeks.

Four is secure and PCI compliant. Your payments are automatically paid and there is no need to worry about making manual payments. 

HOW DOES IT WORK?

Select Four at checkout Select/Input your payment method for your purchase.
Pay with Four Your order is split and will proceed as usual. 

AM I ELIGIBLE FOR THIS?

Be 18 years or older
Be from an Accepted Country (US,CA,UK,AUS)
Meet minimum or maximum payment requirements

DOES FOUR AFFECT MY CREDIT SCORE?

No, Four will not affect your credit score.

HOW ARE PAYMENTS MADE? 

Repayments are automated from your payment method. If your payments are paid successfully  by the due date, no fees will be incurred.

If your scheduled payment fails to process, you will be charged a $7 failed payment fee.

If you would like to reschedule your payment, the first reschedule is always free, but subsequent rescheduling will cost $8. 

WHEN DO I RECEIVE MY PURCHASE?

We ship your order as for any other payment method. 

LOOKING FOR MORE INFORMATION?

If you have any questions that you still need assistance with, feel free to reach out via:

Live Chat 

Email

User Agreement | Privacy Policy | Acceptable Use Policy

My order arrived damaged, help!

Please reach out to info@skinfreeze.co

 so we can help make it right.
top
Added To Cart :
Add To Cart Failed :
prouduct successfully added to wishlist !